Troubleshooting

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Problems Ending IWP Sessions

FileMaker Pro thinks that there are active IWP sessions, but you know that all the users have closed their browsers.

Closing the browser window and/or quitting the browser application do not end a session, so be sure to train your users to click the Log Out button (or an equivalent button that you provide). One of the problems you could run into is that an IWP user might quit his browser but still have a record lock. Until the session times out, no other user can modify that record.

If you experience this problem, try reducing the session timeout setting to something like five minutes.

Logging into an IWP-Enabled Database

You keep trying to log in to a file from the IWP homepage, but can't get past the prompt for a username and password.

IWP doesn't provide any sort of error message to users when an invalid username and password are entered. They are simply taken back to the IWP home page. This can be a bit frustrating when you think you're entering the proper credentials but keep getting thrown back to where you started. Keep in mind that passwords are case sensitive and that IWP users must belong to a privilege set that has the fmiwp extended privilege enabled.

A related problem is the unfriendly error message that users see if their accounts have been set to require a password change on the next login. If a user ever mentions seeing an Error 211 when trying to log in to an IWP database, this is almost invariably the problem.

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QUE CORPORATION - Using Filemaker pro X
QUE CORPORATION - Using Filemaker pro X
ISBN: N/A
EAN: N/A
Year: 2003
Pages: 494

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