If, after applying this formula, training is deemed an appropriate response, the right learning platform and methodology must be chosen . Whether learning should be self-paced, group based, event driven, or an on-the job continuous process determines what structure the course should take. For example, we determined that self-paced formats ”Internet- and intranet-based courses, video, CD-ROM ”are best used if learning objectives are well defined, content has a clear beginning and end point, learning can be accomplished independently, minimal collaboration is required, and learning objectives are primarily knowledge based instead of skill based. Group-based methodologies ”traditional and virtual classrooms, satellite and chat ”are best used if collaboration is essential, content area is complex or vague, and the learning objectives are focused on skill development.
By defining these methodologies, we made it easy to break down the needs of the learner and craft an appropriate environment in which the learner could best absorb new content. See Figures 4-2a through 4-2e for examples of graphics that can aid in making these determinations.