We mapped our process for identifying learning needs in a flowchart that determines whether the need is verified by a learning consultant and learning council, whether a specific course is identified, and whether it meets business needs for that particular business unit. Within that process we identified tasks within work elements associated with the training, the core competencies and gaps that the learning addresses, and the measurable learning objectives. A measurable objective has five elements:
A defined audience
The circumstances under which the objective will be met
The action required to meet the objective
The behavior that must be met
The level of mastery required
For example: The participant, when given a text editor, will create a circuit netlist with 80 percent accuracy. By defining and adhering to this formula, we guaranteed that the learning offered by the learning and development team was measurable and performance based.