make-or-buy analysis, 95, 102 “104, 174 “175
managing
of management, 213 “216
of naysayers, 242 “243
manufacturing
business case presentation to, 159
focus on, 109
QuickLearns developed for, 180
QuickLearns used by, 151
mapping work processes, 88 “89, 109, 110, 176 “177, 188 “189
marketing
in assessment and modifications step, 203 “205
in building the business case step, 142 “143
in implementation step, 178 “181
by learning councils, 201 “202
measurements
learning, 72
training, 73, 112 “113
meeting (with senior management), 162 “164
middle management, 165 “168
multimedia developers, 106
The Multimedia Monitor, 41, 150