implementation (Step 8), 171 “193
checklist for, 193
and cost control, 192 “193
and cultural pushback, 183 “186
goals for, 171
learning consultants ' role in, 186 “190
management support for, 152
and marketing, 178
prelaunch concerns for, 172 “177
with quiet launch, 177 “178
of secondary goals, 181 “183, 190 “192