Index_B


B

bar graphs, 145
baseline chart, 145 “146
baseline setting, 144
for organizational assessment, 37 “40
and research, 238
Belgard, Bill, on vendor groups, 132
The Belgard Group , 131, 132
best practices, 220
beta test, 178
"A Big Maker of Tiny Batches" ( Fortune ), 222
Blank, William E., 82, 188
Boeing, 30
bragging about success, 216 “217
brainstorming, 164
budget
assessment of, 205 “206
and building the business case, 139
business case listing of, 144
management approval of, 152
reducing the, 114
unexpected savings in, 73 “74
burdened cost, 140
Burns, David M., on your right to be wrong, 135
"business as usual," 25 “27, 175
business case, building the (Step 6), 135 “153
and calculation of ROI, 138 “141
checklist for, 153
and closing the deal, 151 “153
and current state of training, 144 “146
and future state of training, 146 “148
goals for, 135
and implementation of marketing and communication, 142 “143
and making a connection between training and business success, 148 “151
at Rockwell Collins, 138 “153
and setting annual goals, 141 “142
strategic planning vs., 135 “136
substeps in, 143
business drivers
management validation of, 152
understanding, 18
business-learning council, 199 “200
business plan development, 245 “246
Butler, Chris, ix “x, 260
business case made by, 161
and customer-service reps, 23
and improved communication, 78 “79
individual mentoring programs developed by, 187 “188
interview questions developed by, 85 “86
and learning councils, 87, 200
organizational reflection exercise conducted by, 182 “183
and QuickLearns, 218
survey conducted by, 36
and teams , 82
training study conducted by, 112



Built to Learn. The Inside Story of How Rockwell Collins Became a True Learning Organization
Built to Learn: The Inside Story of How Rockwell Collins Became a True Learning Organization
ISBN: 0814407722
EAN: 2147483647
Year: 2003
Pages: 124

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