| |  | Copyright |
| | | Foreword |
| | | | About the Authors |
| | | Acknowledgments |
| | | We Want to Hear from You! |
| | | Introduction |
| | | Part I. Microsoft Exchange Server 2003 Overview |
| | | | Chapter 1. Exchange Server 2003 Technology Primer |
| | | | Using Exchange 2003 As an Email and Calendaring Solution |
| | | | Taking Advantage of Active Directory in Exchange |
| | | | Leveraging the Exchange 2003 As a Web Access Solution |
| | | | Expanding into the New Wireless and Mobility Technologies |
| | | | Choosing the Right Time to Migrate to Exchange 2003 |
| | | | Understanding the Two Versions of Exchange 2003 |
| | | | Understanding How Improvements in Windows 2003 Enhance Exchange 2003 |
| | | | Reliability Enhancements in Exchange Server 2003 |
| | | | Expanding on Manageability and Administration Benefits of Exchange 2003 |
| | | | Improvements in Exchange 2003 Security |
| | | | Leveraging Mobility in Exchange 2003 |
| | | | Performance Improvements in Exchange 2003 |
| | | | Solidifying Core Technologies for Exchange 2003 |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 2. Planning, Prototyping, Migrating, and Deploying Exchange Server 2003 |
| | | | Initiation, Planning, Testing, and Implementation: The Four Phases to the Upgrade |
| | | | Initiation Phase: Defining the Scope and Goals |
| | | | Initiation Phase: Creating the Statement of Work |
| | | | Planning Phase: Discovery |
| | | | Planning Phase: Creating the Design Document |
| | | | Creating the Migration Document |
| | | | The Prototype Phase |
| | | | The Testing Phase: Validating the Plan to a Limited Number of Users |
| | | | The Implementation |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 3. Installing Exchange Server 2003 |
| | | | Preparing for Implementation of Exchange 2003 |
| | | | Preparing to Install Exchange 2003 |
| | | | Conducting Preinstallation Checks on Exchange 2003 |
| | | | Performing an Interactive Installation of Exchange Server 2003 |
| | | | Performing a Scripted Installation of Exchange Server 2003 |
| | | | Completing the Installation of Exchange 2003 |
| | | | Performing Postinstallation Configurations |
| | | | Configuring Additional Server Services |
| | | | Testing the Exchange 2003 Installation |
| | | | Summary |
| | | | Best Practices |
| | | Part II. Microsoft Exchange Server 2003 Messaging |
| | | | Chapter 4. Exchange Server 2003 Design Concepts |
| | | | Formulating a Successful Design Strategy |
| | | | Getting the Most Out of Exchange Server 2003 Functionality |
| | | | Active Directory Design Concepts for Exchange Server 2003 |
| | | | Determining Exchange Server 2003 Placement |
| | | | Configuring Exchange Server 2003 for Maximum Performance and Reliability |
| | | | Securing and Maintaining an Exchange Server 2003 Implementation |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 5. Designing an Enterprise Exchange Server 2003 Environment |
| | | | Designing for Small Organizations ”Company123 |
| | | | Designing for Midsize Organizations ”OrganizationY |
| | | | Designing for Large Organizations ”CompanyABC |
| | | | Designing Active Directory for Exchange Server 2003 |
| | | | Determining Hardware and Software Components |
| | | | Designing Exchange Infrastructure |
| | | | Integrating Client Access into Exchange Server 2003 Design |
| | | | Summarizing Design Examples |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 6. Integrating Exchange Server 2003 in a Non-Windows Environment |
| | | | Synchronizing Directory Information with Microsoft Identity Integration Services (MIIS) 2003 |
| | | | Synchronizing Exchange Server 2003 with Novell eDirectory |
| | | | Managing Identity Information Between LDAP Directories and Exchange Server 2003 |
| | | | Using Services for Unix to Integrate Unix Environments with Exchange Server 2003 |
| | | | Summary |
| | | | Best Practices |
| | | Part III. Networking Services' Impact on Microsoft Exchange |
| | | | Chapter 7. Domain Name System Impact on Exchange Server 2003 |
| | | | Domain Name Service Defined |
| | | | Types of DNS Servers |
| | | | Examining DNS Components |
| | | | Using DNS to Route SMTP Mail in Exchange Server 2003 |
| | | | Understanding DNS Requirements for Exchange Server 2003 |
| | | | Configuring DNS to Support Exchange Servers |
| | | | Troubleshooting DNS Problems |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 8. Global Catalog and Domain Controller Placement |
| | | | Active Directory Structure |
| | | | Examining the Role of Domain Controllers in AD |
| | | | Defining the Global Catalog |
| | | | Exploring DSAccess, DSProxy, and the Categorizer |
| | | | Understanding AD Functionality Modes and Their Relationship to Exchange Groups |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 9. Configuring Routing and Remote Access for Mobile Users |
| | | | Windows Server 2003 Routing and Remote Access Features and Services |
| | | | Configuring Routing and Remote Access Service Architecture |
| | | | Examining Virtual Private Networks |
| | | | Outlining Authentication Options to an RRAS System |
| | | | Examining VPN Protocols |
| | | | Choosing Between PPTP and L2TP/IPSec |
| | | | Installing and Configuring Routing and Remote Access |
| | | | Configuring Remote Access Clients |
| | | | Using RRAS Tools and Utilities |
| | | | Remote Access Scenarios |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 10. Outlook Web Access 2003 |
| | | | Understanding OWA and the Exchange Virtual Server |
| | | | Designing an Exchange Front-end/Back-end OWA Architecture |
| | | | Configuring Front-end and Back-end Servers |
| | | | Upgrading Existing Exchange 2000 Front-end OWA Servers |
| | | | Summary |
| | | | Best Practices |
| | | Part IV. Securing a Microsoft Exchange Server 2003 Environment |
| | | | Chapter 11. Client-Level Security |
| | | | Tips and Tricks for Hardening Windows |
| | | | Exchange Server 2003 Client-Level Security Enhancements |
| | | | Securing Outlook 2003 |
| | | | Protecting Against Spam |
| | | | Securing Outlook Web Access |
| | | | Using Digital Signatures and Encryption |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 12. Server-Level Security |
| | | | Microsoft's Trustworthy Computing Initiative |
| | | | Assessing Your Risks |
| | | | Designing a Secure Messaging Environment |
| | | | Exchange Server-side Security Improvements |
| | | | Tips, Tricks, and Best Practices for Hardening Windows Server 2003 |
| | | | Securing by Functional Roles of the Server |
| | | | Standardizing Exchange Server 2003 Servers |
| | | | Protecting Exchange Server 2003 from Viruses |
| | | | Combating Spam |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 13. Transport-Level Security |
| | | | The Onion Approach |
| | | | Using Public Key Infrastructure with Exchange Server 2003 |
| | | | Supporting S/MIME |
| | | | Protecting Communications with IP Security |
| | | | Configuring IPSec |
| | | | Locking Down SMTP |
| | | | Securing Routing Group Connectors |
| | | | Securing Other Exchange-Supported Protocols |
| | | | Protecting Client “to “Front-end “Server Communications |
| | | | Locking Down Front-end and Back-end Server Communications |
| | | | Summary |
| | | | Best Practices |
| | | Part V. Migrating to Microsoft Exchange Server 2003 |
| | | | Chapter 14. Migrating from NT4 to Windows Server 2003 |
| | | | Defining the Migration Process |
| | | | Upgrading a Single Member Server |
| | | | Upgrading an NT 4.0 Domain Structure to Active Directory via the In-Place Upgrade Process |
| | | | Migrating Existing NT4 Domains to a New Windows Server 2003 Forest |
| | | | Understanding and Using the Microsoft Active Directory Migration Tool 2.0 (ADMT v2) |
| | | | Migrating Accounts Using the Active Directory Migration Tool |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 15. Migrating from Exchange v5.5 to Exchange Server 2003 |
| | | | Understanding Exchange 5.5 Migration Options and Strategies |
| | | | Comparing Exchange 5.5 and Exchange Server 2003 Environments |
| | | | Prerequisites for Migrating to Exchange Server 2003 |
| | | | Structuring the Migration for Best Results |
| | | | Preparing the Active Directory Forest and Domain for Exchange Server 2003 |
| | | | Installing and Configuring the Active Directory Connector |
| | | | Installing the First Exchange Server 2003 System in an Exchange 5.5 Site |
| | | | Understanding Exchange Server 2003 Mailbox-Migration Methods |
| | | | Migrating Exchange 5.5 Public Folders to Exchange Server 2003 |
| | | | Migrating Exchange 5.5 Connectors and Services to Exchange Server 2003 |
| | | | Completing the Migration to Exchange Server 2003 |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 16. Migrating from Exchange 2000 to Exchange Server 2003 |
| | | | Outlining Migration Options from Exchange 2000 to Exchange Server 2003 |
| | | | Deploying a Prototype Lab for the Exchange Server 2003 Migration Process |
| | | | Migrating to Exchange Server 2003 Using the In-Place Upgrade Approach |
| | | | Migrating to Exchange Server 2003 Using the Move Mailbox Method |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 17. Compatibility Testing for Exchange Server 2003 |
| | | | The Importance of Compatibility Testing |
| | | | Preparing for Compatibility Testing |
| | | | Researching Products and Applications |
| | | | Verifying Compatibility with Vendors |
| | | | Lab-Testing Existing Applications |
| | | | Documenting the Results of the Compatibility Testing |
| | | | Determining Whether a Prototype Phase Is Required |
| | | | Summary |
| | | | Best Practices |
| | | Part VI. Microsoft Exchange Server 2003 Administration and Management |
| | | | Chapter 18. Exchange Server 2003 Mailbox, Distribution Group, and Administrative Group Administration |
| | | | Exchange Administration and the Delegation Wizard |
| | | | Managing Mailboxes and Message Settings in Exchange Server 2003 |
| | | | Managing New Mailbox Features |
| | | | Moving Exchange User Mailboxes |
| | | | Creating and Managing Exchange Contacts |
| | | | Planning and Creating Distribution Groups |
| | | | Creating and Managing Exchange Server 2003 Administrative Groups |
| | | | Creating and Managing Routing Groups |
| | | | Using Recipient Policies |
| | | | Administering Recipient Update Services |
| | | | Using the Mailbox Recovery Center Tool |
| | | | Using the Mailbox Manager Utility |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 19. Exchange Server 2003 Management and Maintenance Practices |
| | | | Managing Exchange Server 2003 |
| | | | Auditing the Environment |
| | | | Managing Exchange Server 2003 Remotely |
| | | | Maintenance Tools for Exchange Server 2003 |
| | | | Best Practices for Performing Database Maintenance |
| | | | Prioritizing and Scheduling Maintenance Best Practices |
| | | | Post-Maintenance Procedures |
| | | | Reducing Management and Maintenance Efforts |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 20. Documenting an Exchange Server 2003 Environment |
| | | | Planning Exchange Server 2003 Documentation |
| | | | Benefits of Documentation |
| | | | Design and Planning Documentation |
| | | | Developing the Migration Documentation |
| | | | Exchange Server 2003 Environment Documentation |
| | | | Administration and Maintenance Documentation |
| | | | Disaster Recovery Documentation |
| | | | Performance Documentation |
| | | | Security Documentation |
| | | | Training Documentation |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 21. Using Terminal Services to Manage Exchange Servers |
| | | | Terminal Services Modes of Operation |
| | | | Using Terminal Services on Pocket Devices |
| | | | Using Exchange System Manager to Remotely Manage Exchange Server 2003 |
| | | | Summary |
| | | | Best Practices |
| | | Part VII. New Mobility Functionality in Microsoft Exchange Server 2003 |
| | | | Chapter 22. Designing Mobility in Exchange Server 2003 |
| | | | Accessing Outlook Using VPN Connectivity |
| | | | Leveraging Exchange ActiveSync for PDA Mobile Communications |
| | | | Using Outlook Mobile Access for Browser-Based Devices |
| | | | Designing the Appropriate Use of Exchange 2003 Mobility Capabilities |
| | | | Using Exchange Mobility for the Mobile Executive |
| | | | Replacing Laptops with Mobile Pocket Devices |
| | | | Leveraging a Low-Cost PDA Instead of an Expensive Tablet |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 23. Implementing Mobile Synchronization in Exchange Server 2003 |
| | | | Preparing for Mobility in an Exchange 2003 Environment |
| | | | Installing an Exchange Server 2003 Server for Mobile Access |
| | | | Migrating from Microsoft Mobile Information Server |
| | | | Configuring Mobile Exchange Features |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 24. Configuring Client Systems for Mobility |
| | | | Identifying Mobile Devices to Be Supported |
| | | | Supporting the Pocket PC 2002 Synchronization with Microsoft Exchange 2003 |
| | | | Supporting Pocket PC 2003 Synchronization with Exchange 2003 |
| | | | Using the Pocket PC 2002 and Pocket PC 2003 |
| | | | Working with Smartphones |
| | | | Establishing a Link from a Mobile Phone to Exchange 2003 |
| | | | Using Outlook Mobile Access to Exchange Server 2003 |
| | | | Summary |
| | | | Best Practices |
| | | Part VIII. Client Access to Microsoft Exchange Server 2003 |
| | | | Chapter 25. Getting the Most Out of the Microsoft Outlook Client |
| | | | What's Common Across All Versions of Outlook |
| | | | What's New in Outlook 2003 |
| | | | Customizing the End User Experience |
| | | | Security Enhancements in Outlook 2003 |
| | | | Understanding RPC over HTTP |
| | | | Using Outlook 2003 Collaboratively |
| | | | Using Outlook Cached Mode for Remote Connectivity |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 26. Everything You Need to Know About Outlook Web Access Client |
| | | | Understanding Microsoft's Direction on OWA |
| | | | Using the Basics of OWA/2003 |
| | | | What's New in the OWA Client (Since Exchange 2000) |
| | | | Getting to Know the Look and Feel of OWA/2003 |
| | | | Using OWA Mail Features |
| | | | Taking Advantage of Advanced OWA Features |
| | | | Customizing OWA Options |
| | | | Using the Calendar in OWA |
| | | | Gaining Functionality from the Meeting Invitation Functions |
| | | | Using Tasks in OWA |
| | | | Using Contacts in OWA |
| | | | Understanding OWA Security Features |
| | | | Tips for OWA Users with Slow Access |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 27. Outlook for Non-Windows Systems |
| | | | Understanding Non “Windows-Based Mail Client Options |
| | | | Outlook for Macintosh |
| | | | Outlook Express |
| | | | Configuring and Implementing Entourage X for Mac |
| | | | Terminal Services Client for Mac |
| | | | Understanding Other Non-Windows Client Access Methods |
| | | | Summary |
| | | | Best Practices |
| | | Part IX. Client Administration and Management |
| | | | Chapter 28. Deploying the Client for Microsoft Exchange |
| | | | Understanding Deployment Options |
| | | | Planning Considerations and Best Practices |
| | | | Preparing the Deployment |
| | | | Installing the Exchange Client |
| | | | Pushing Client Software with Windows 2003 Group Policies |
| | | | Deploying with Microsoft Systems Management Server |
| | | | Managing Post-Deployment Tasks |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 29. Group Policy Management for Exchange Clients |
| | | | Understanding Group Policy Management with Outlook |
| | | | Baseline Administration for Group Policy Deployment |
| | | | Outlook Client Group Policies |
| | | | Administering Outlook Through Group Policy |
| | | | Updates and Patch Management with Group Policies |
| | | | Summary |
| | | | Best Practices |
| | | Part X. Fault Tolerance and Optimization Technologies |
| | | | Chapter 30. System-level Fault Tolerance (Clustering/Network Load Balancing) |
| | | | Clustering and Load Balancing with Exchange 2003 Server |
| | | | Clusters and Load Balancing Requirements |
| | | | Implementing Fault-Tolerant Exchange Systems |
| | | | Installing Exchange Server 2003 Clusters |
| | | | Managing Exchange 2003 Clusters |
| | | | Outlook Web Access Front-end Server and Load Balancing Clusters |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 31. Backing Up the Exchange Server 2003 Environment |
| | | | Using Backup to Solve Department Challenges |
| | | | Maintaining Documentation on the Exchange Environment |
| | | | Developing a Backup Strategy |
| | | | Backing Up the Windows Server 2003 and Exchange Server 2003 |
| | | | Using the Windows Backup Utility ( Ntbackup.exe ) |
| | | | Backing Up Specific Windows Services |
| | | | Managing Media in a Structured Backup Strategy |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 32. Recovering from a Disaster |
| | | | Identifying the Extent of the Problem |
| | | | What to Do Before Performing Any Server-Recovery Process |
| | | | Preparing for a More Easily Recoverable Environment |
| | | | Recovering from a Site Failure |
| | | | Recovering from a Disk Failure |
| | | | Recovering from a Boot Failure |
| | | | Recovering from a Complete Server Failure |
| | | | Recovering Exchange Application and Exchange Data |
| | | | Recovering from Database Corruption |
| | | | Using the Recovery Storage Group in Exchange Server 2003 |
| | | | Recovering Internet Information Services |
| | | | Recovering the Cluster Service |
| | | | Recovering Windows Server 2003 Domain Controllers |
| | | | Recovering Active Directory |
| | | | Summary |
| | | | Best Practices |
| | | | Chapter 33. Capacity Analysis and Performance Optimization |
| | | | Examining Exchange Server 2003 Performance Improvements |
| | | | Analyzing Capacity |
| | | | Monitoring Exchange Server 2003 |
| | | | Analyzing and Monitoring Core Elements |
| | | | Properly Sizing Exchange Server 2003 |
| | | | Optimizing Exchange Through Ongoing Maintenance |
| | | | Monitoring Exchange with Microsoft Operations Manager |
| | | | Summary |
| | | | Best Practices |
| | | Index |
