| Apple keeps an online library of technical help articles for the iPod on the Web, along with manuals and details about each new iPod hardware and software update. -
The iPod Support page, which includes a Frequently Asked Questions document, is at http://www. info .apple.com/usen/ipod. -
There's also an iPod Troubleshooting page on the site at http://www.info.apple.com/usen/ipod/tshoot.html. -
Information about Apple's own $99 Battery Replacement Service for out-of-warranty iPods with dead or dying batteries is at http://www.info.apple.com/support/applecare_products/service/ipod_service.html. -
If you have questions about Apple's standard iPod warranty and have lost the copy that came in the box, you can find a copy of the information at http://store.apple.com/Catalog/US/Images/ipodwarranty.html. -
In case you want pay $59 to extend your iPod's warranty to two full years , information on AppleCare for the iPod is at http://www.apple.com/support/products. -
The technical specifications for the current iPod models are at http://www.apple.com/ipod/ specs .html. -
You can post a specific question or a "Hey, is anybody else getting this " query on the iPod Discussions Board on Apple's site at http://discussions.info.apple.com/webx/ipod. -
For problems with billing, downloading, and computer authorization, the direct link to the iTunes Music Store Customer Service Center is http://www.info.apple.com/usen/musicstore/musicstore.html. 15.8.5 15.9..1 Specific help for Macintosh fans -
The Mac operating system ( especially OS X) has built-in help not only for the iPod, but also for iTunes, iCal, and iSync. In the Finder, choose Help  Mac Help (or press  -?) to open the Mac Help Center. You can search for keywords or type in questions for any of the programs listed in the Help Center panel. -
The iTunes Support page lists a number of troubleshooting articles and technical notes about the Mac music program at http://www.apple.com/support/itunes/index.html. 15.9..2 Specific help for Windows fans -
The iTunes for Windows Support page has many helpful tips, tutorials, and articles at http://www.apple.com/support/itunes/windows. -
MusicMatch Jukebox Plus comes with built-in help that can answer common questions about using the software: choose Help MUSICMATCH Jukebox Help. Here, you can also find help files for using the iPod. The Help menu also offers a tutorial on using the program, a beginners guide to getting started, tips, and a link to the MusicMatch Web site, where you can find the latest technical support articles. -
Apple's own iPod for Windows Support page, which includes a Frequently Asked Questions document, is at http://www.info.apple.com/usen/ipodwin. -
If you want to go straight to the Web site yourself, try the searchable technical support library for MusicMatch Jukebox at http://www.musicmatch.com/form/support. Information about the company's technical support options is at http://wwws.musicmatch.com/faq/MISC020.htm. -
For help with some aspect of Microsoft Windows, visit the technical support area of Microsoft's vast site at http://support.microsoft.com. 15.9..3 Specific help for sick or damaged iPods The Apple Web page for iPod Service is at http://www.info.apple.com/support/applecare_products/service/ipod_service.html. Repairs are free for the iPod's first year (or two, if you bought the extended iPod AppleCare warranty). Standard repairs and prices for out-of-warranty iPods are listed on the page, but if you're experiencing an iPod problem that's not listed or just won't go away, scroll down to the link for iPod Troubleshooting and Service (http://www.info.apple.com/support/applecare_products/service/ipod_service.html). Click the link and after you've scrolled down to the bottom of that page, fill in the form. You need to type in your iPod serial number and set up an Apple ID if you don't already have one, and so on. If you accept the company's price quote, you'll be asked to fill in your credit card number and to make arrangements for getting the iPod into good hands for repairs. The iPodResQ Service is another option for the frantic. For $29, the company will send you a box to overnight your ailing player to the iPodResQ Repair Center, where they diagnose the problem and give you a price quote. If you accept the charge, they fix your iPod within 24 hours and pop it back to you in the overnight mail. Call them at 1-877-POD-REPAIR, or go to http://www.ipodresq.com, for more information. |
