This folder contains four PC maintenance tools that may one day save your bacon:
Backup and Restore Center is described in Chapter 22.
Help and Support is the main online help system for Windows (Chapter 5).
Problem Reports and Solutions lets you let Microsoft know about your problems, in hopes that they'll pay attention.
Windows Remote Assistance is the online connection mechanism that lets a guru see your screen, and even operate your mouse, from afar (page 178).