Chapter Exercises


Exercise 1

In this exercise, you will complete a Project Change Request form as if you were the customer of a project.

Scenario: You are the sales manager for Carlington Enterprises. You are working with Carla, an IT project manager, on a new sales automation application. The highlights of the requirements for the project that the software her team is developing are as follows :

  • Contact management features

  • Database searchable by any property of the client (sales, birth date, last contact, city, and so on)

  • Ability to block salespeople from viewing records they did not enter

  • Ability for the sales manager to reallocate leads to sales reps

  • Ability for the contact information to be downloaded to a PDA

  • Fax and e-mail ability

  • Ability to log sales calls activity to the contacts by the sales staff

The project is moving along when you suddenly realize that the software requirements are missing a major feature. You would like the software to have the ability to retrieve a contact s record through caller ID when a contact calls into the center.

Complete the following Project Change Request form based on the new request:

Project Change Request Form

 

Name of Project:

 
   

Your Name:

 
   

Date:

 
   

Summary of Desired Change:

 
   

Reason for Desired Change:

 
   

Exercise 2

In this exercise you will approve or disapprove a Project Change Request form.

Scenario: You are the project manager for an operating system upgrade of all workstations throughout the company. The key points of your rollout plan are as follows:

  • All workstations will be configured with Microsoft Windows XP Professional.

  • The workstations will be deployed through a disk imaging software.

  • The workstations will be configured through scripts and Windows 2003 policies.

  • The OS upgrade will be released to employees after they complete a four- hour training session.

Based on the following Project Change Request form, determine if the change is valid and should be approved. Complete the answers after the form to justify your decision.

Project Change Request Form

 

Name of Project:

Workstation OS Upgrade

Your Name:

Mark Turner

Date:

December 30

Summary of Desired Change:

I would really appreciate it if you could release Windows XP Professional to my department (marketing) ASAP. If you could bypass any other departments en route to us in your rollout plan, that d be great.

Reason for Desired Change:

We ve added new software that we must use in the new year, and it is not compatible with our current operating system. If you want to chat about this give me a call at x232. Thanks!

Question

Your Response

What risks could this change have on your project?

 
   

Should this change be incorporated into your project plan?

 
   

Why or why not?

 
   

Will any aspect of the change request require additional resources? (If so, what aspect?)

 
   

Will any aspect of the change request require additional funding? (If so, what aspect?)

 
   

Will any aspect of the change request require additional time? (If so, what aspect?)

 
   

What areas of the change request have the most impact on your project?

 
   



IT Project Management
IT Project Management: On Track from Start to Finish, Third Edition
ISBN: 0071700439
EAN: 2147483647
Year: 2004
Pages: 195

flylib.com © 2008-2017.
If you may any questions please contact us: flylib@qtcs.net