Key Terms

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If you're serious about passing the PMP exams, memorize these terms and their definitions. For maximum value, create your own flashcards based on these definitions and review daily.

benchmarking	flowcharting	quality control
benefit/cost analysis	ISO 9000	quality management plan
checklists	operational definitions	quality policy
control charts	Pareto diagrams	statistical sampling
cost of nonconformance	process adjustments	trend analysis
cost of quality	quality assurance	quality control
design of experiments	quality audits

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