Personalized Toolbars and Menus
You can turn off Outlook's personalized menus and toolbars if you prefer to see full menus. To turn them off, choose Tools, Customize, and click the Options tab. Make sure you deselect the check box called Menus Show Recently Used Commands First, as shown in Figure 20.1.
Figure 20.1. Use the Customize dialog box's Options tab to turn off personalized features.