Part II: Tools and Techniques of Design for Trustworthy Software

Chapter 6 The Seven Basic (B7) Tools of Quality

Chapter 7 The 7 MP Tools: Analyzing and Interpreting Qualitative and Verbal Data

Chapter 8 The Analytic Hierarchy Process

Chapter 9 Complexity, Mistakes, and Poka Yoke in Software Development Processes

Chapter 10 5S for Intelligent Housekeeping in Software Development

Chapter 11 Understanding Customer Needs: Software QFD and the Voice of the Customer

Chapter 12 Creativity and Innovation in the Software Design Process: TRIZ and Pugh Concept Selection Methodology

Chapter 13 Risk Assessment and Failure Modes and Effects Analysis in Software

Chapter 14 Object and Component Technologies and Other Development Tools