Chapter 5. Organizational Infrastructure and Leadership for DFTS

There is nothing more difficult to take in hand, more perilous to conduct or more uncertain in its success than to take the lead in the introduction of a new order of things.

Niccolo Machiavelli

...no mere process can turn a poor performer into a star. Rather, you have to address employees' fundamental way of thinking.

Fujio Cho, Former President, Toyota Motor Corporation