Index[SYMBOL] [A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [X] [Y] [Z] kaizen (continuous improvement) 2nd Kano model 2nd 3rd 4th 5th Kansei Engineering 2nd 3rd 4th key points key roles CEOs CQC (corporate quality council) CQO (Chief Quality Officer) ECs (Executive Champions) PLs (Project Leaders) software engineers KJ Method KLOC (1,000 lines of code) |