Resources for QFD and Other Quality Methods

Analytic Hierarchy Process (AHP) and Analytic Network Process (ANP)

Dyer, Robert F., and Ernest H. Forman. An Analytic Approach to Marketing Decisions (Prentice-Hall, 1991).

Saaty, Thomas L. Decision Making for Leaders: The Analytic Hierarchy Process for Decisions in a Complex World. Rev. 2nd Ed. (Pittsburgh: RWS Publications, 1990).

Balanced Scorecard

Kaplan, Robert S., and David P. Norton. The Balanced Scorecard: Translating Strategy into Action (Harvard Business School Press, 1990).

Blitz QFD

Zultner, Richard E. "Blitz QFD." Tutorials of the Eighth Symposium on QFD/International Symposium on QFD '96Novi (Ann Arbor, MI: QFD Institute, 1996).

Zultner, Richard E. "Blitz QFD for Project Management of Software Development." Transactions from the Ninth Symposium on Quality Function Deployment (Ann Arbor, MI: QFD Institute, 1997a).

Conjoint Analysis

Bergman, Bo, et al. "Conjoint AnalysisA Useful Tool in the Design Process." Transactions of the 8th Symposium on QFD/2nd International Symposium on QFD (QFD Institute, 1996).

Gustafsson, Anders. "Customer Focused Product Development by Conjoint Analysis and QFD" (Linkoping University, 1996).

Consumer Encounters

Rings, Cathy, Brian Barton, and Glenn Mazur. "Consumer Encounters of the Third Kind: Improving Idea Development and Concept Optimization." Transactions from the Tenth Symposium on Quality Function Deployment (Ann Arbor, MI: QFD Institute, June 1998).

Customer Integrated Decision Making (CIDM)

Daetz, Douglas, William Barnard, and Richard Norman. Customer Integration: The Quality Function Deployment (QFD) Leader's Guide for Decision Making (New York: John Wiley & Sons, Inc., 1995).

de Bono

de Bono, Edward. Lateral Thinking: Creativity Step by Step (1970).

de Bono, Edward. Serious Creativity (Harper Business, 1992).

Deming

Deming, W. Edwards. Out of the Crisis (MIT-CAES: 1982, 1986).

Deming, W. Edwards. The New Economics: For Industry, Government, Education (MIT-CAES: 1993).

Gemba Visit/Voice of Customer Analysis

Bolt, Andrew, and Glenn Mazur. "Jurassic QFD." Transactions from the Eleventh Symposium on Quality Function Deployment (Novi, MI: QFD Institute, 1999).

Mazur, Glenn. "Voice of Customer Analysis: A Modern System of Front-End QFD Tools with Case Studies." AQC 1997 (Milwaukee: American Society of Quality Control, 1997).

Nelson, Dale. "The Customer Process Table: Hearing Customers' Voices Even If They're Not Talking," in Transactions of the Fourth Symposium on Quality Function Deployment (Ann Arbor, MI: QFD Institute, 1992).

Ronney, Eric, Peter Olfe, and Glenn Mazur. "Gemba Research in the Japanese Cellular Phone Market." Transactions from the Twelfth Symposium on Quality Function Deployment/ 6th International Symposium on QFD (Ann Arbor, MI: QFD Institute, June 2000).

Hoshin Planning

Akao, Yoji (Ed.). Hoshin Kanri (translated by Glenn H. Mazur) (Productivity Press, 1991).

Colletti, Joe. A Field Guide to Focused Planning: Hoshin KanriAmerican Style (Woodledge Group, 1995).

Cowley, Michael, and Ellen Domb. Beyond Strategic Vision: Effective Corporate Action with Hoshin Planning (Butterworth Reinemann, 1997).

Mazur, Glenn, Hisashi Takasu, and Michiteru Ono. Policy Management: Quality Approach to Strategic Planning (IQD [www.qfdi.org/tut_hoshin.htm or 800-870-4200], 1998).

Melum, Mara Minerva, and Casey Collett. Breakthrough Leadership (American Hospital Publishing or GOAL/QPC, 1995).

Kano Model

Kano, Noriaki, Nobuhiko Seraku, Fumio Takahashi, and Shinichi Tsuji. "Attractive Quality and Must-Be Quality." Hinshitsu 14, no. 2 (February 1984): pp. 3948.

Kansei Engineering

Mazur, Glenn. "Kansei Engineering." Tutorials of the 12th Symposium on QFD/6th International Symposium on QFD (Ann Arbor, MI: QFD Institute, June 2000).

Nagamachi, Mitsuo. "Kansei Engineering and Its Applications in Automotive Design." SAE Technical Paper Series 1999-01-1265 (1999).

Lead User Research

Cooper, Alex. "3M Uses Lead User Research to Pursue Innovation." Product Development Best Practices Report, Vol 6:5. May 1999, pp. 15.

Von Hipple, Eric. The Sources of Innovation (Oxford Univ. Press, 1994).

Lean Manufacturing

Kochan, Thomas A., et al. After Lean Production (Cornell University Press, 1997).

Liker, Jeffrey K. Becoming Lean: Inside Stories of U.S. Manufacturers (Productivity Press, 1999).

Womack, James P., et al. The Machine That Changed the World: The Story of Lean Production (HarperCollins, 1991).

New Lanchester Strategy

Taoka, N. Lanchester Strategy: An Introduction (Lanchester Press, 1997).

Yano, Shinichi. New Lanchester Strategy (Lanchester Press, 1995).

Yano, Shinichi. New Lanchester Strategy: Sales and Marketing Strategy for the Weak (Lanchester Press, 1996).

Yano, Shinichi. New Lanchester Strategy: Sales and Marketing Strategy for the Strong (Lanchester Press, 1996).

Neural Linguistic Programming (NLP)

O'Conner, Joseph. Leading with NLP: Essential Leadership Skills for Influencing and Managing People (Motorbooks International, 1999).

Project Management

Goldratt, Eliyahu M. Critical Chain (North River Press, 1997).

Kerzner, Harold. In Search of Excellence in Project Management (Van Nostrand Reinhold, 1998).

Pugh Concept Selection

Pugh, Stuart, et al. Creating Innovative Products Using Total Design: The Living Legacy of Stuart Pugh (Addison-Wesley).

QFD (Comprehensive)

Akao, Yoji (Ed.). Quality Function Deployment: Integrating Customer Requirements into Product Design [translated by Glenn H. Mazur] (Portland, OR: Productivity Press, 1990).

Mazur, Glenn. Comprehensive QFD for Service Organizations v2000 (Ann Arbor, MI: Japan Business Consultants, Ltd., 2000).

Mazur, Glenn. Comprehensive QFD for Products v2000 (Ann Arbor, MI: Japan Business Consultants, Ltd., 2000).

Mizuno, Shigeru, and Yoji Akao (Ed.). Quality Function Deployment: The Customer-Driven Approach to Quality Planning and Deployment [translated by Glenn H. Mazur] (Tokyo: Asian Productivity Organization, 1994).

Reliability

Stamatis, D. H. Failure Mode and Effect Analysis: FMEA from Theory to Execution (ASQ Press, 1995).

Seeds to Needs QFD

Koura, Kozo. "How to Connect Technology Seeds to Customer Needs." Transactions of the 8th Symposium on QFD/2nd International Symposium on QFD (QFD Institute, 1996).

Seven Management and Planning (7 MP) Tools

Brassard, Michael, and Diane Ritter. The Memory Jogger II (Methuen, MA: GOAL/QPC, 1994).

Mizuno, Shigeru (Ed.). Management for Quality Improvement: The 7 New QC Tools (Cambridge, MA: Productivity Press, 1988).

Nayatani, Yoshinobu. The Seven New QC Tools (3A Corporation/Quality Resources, 1994).

Seven Product Planning (7PP) Tools

Gustafsson, Anders, et al. "7 Product Planning Tools." Tutorials of the Eighth Symposium on QFD (QFD Institute, 1996).

Kanda, Noriaki, et al. "The Seven Product Planning Tools for New Product Development." Hinshitsu Kanri 4546 (July 1994May 1995; series of Japanese articles translated into English for QFD Institute Master Class, 1995).

Seven Quality Control (7QC) Tools

Brassard, Michael, and Diane Ritter. The Memory Jogger II (Methuen, MA: GOAL/QPC, 1994).

Hosotani, Katsuya. Japanese Quality Concepts: An Overview [translated by Glenn H. Mazur] (New York: Quality Resources, 1992).

JUSE Problem Solving Research Group. TQC Solutions: The 14-Step Process (Productivity Press, 1991).

Six Sigma, SPC

Wheeler, Donald J. SPC at the Esquire Club (SPC Press, 1992).

Wheeler, Donald J. Understanding Variation: The Key to Managing Chaos (SPC Press, 1993).

Wheeler, Donald J., and David S. Chambers. Understanding Statistical Process Control (SPC Press, 1992).

Software Engineering

Gane, Chris, and Trish Sarson. Structured Systems Analysis: Tools and Techniques (New York: Improved System Technologies, Inc., 1977).

Mazur, Glenn. "Elicit Service Customer Needs Using Software Engineering Tools," in Transactions of the Seventh Symposium on Quality Function Deployment (Ann Arbor, MI: QFD Institute, 1995b).

Stage-Gate

Cooper, Robert G. Winning at New Products 2nd Edition (Addison-Wesley, 1993).

Strategic Information Systems (SIS)

Shimada and Ebizawa. "Strategic Information Systems: Construction and Deployment" [in Japanese] (JUSE, 1989).

Supply Chain Management

Simchi-Levi, David, et al. Designing and Managing the Supply Chain: Concepts, Strategies and Case Studies (Irwin/McGraw-Hill, 1999).

Taguchi Methods

Taguchi, Genichi. "Introduction to Quality Engineering: Designing Quality into Products and Processes" (APO, 1986).

Theory of Constraints

Dettmer, H. William. Goldratt's Theory of Constraints: A Systems Approach to Continuous Improvement (ASQC Press, 1997).

Goldratt, Eliyahu M. It's Not Luck (North River Press, 1994).

Goldratt, Eliyahu M., and Jeff Cox. 1992 Second Revised Edition. The Goal (North River Press, 1992).

Scheinkopf, Lisa J. Thinking for a Change: Putting the TOC Thinking Processes to Use (St. Lucie Press, 1999).

Total Quality Management (TQM)

Imai, Masaaki. Kaizen: The Key to Japan's Competitive Success (McGraw-Hill, 1986).

Imai, Masaaki. Gemba Kaizen: A Commonsense, Low-Cost Approach to Management (McGraw-Hill, 1997).

Kurogane, Kenji. Cross-Functional Management: Principles and Practical Applications (Asian Productivity Organization, 1993).

Mazur, Glenn. "TQM Virtual Course Pack, College of Engineering University of Michigan," ioe.engin.umich.edu/people/fac/gmazur.html

TRIZ

Terninko, John, Alla Zussman, and Boris Zlotin. "Step-by-Step TRIZ: Creating Innovative Solution Concepts," 1996.

The TRIZ Journal, www.triz-journal.com.

Value Engineering

Shillito, Larry. Advanced QFD: Linking Technology to Markets and Company Needs (WileyInterscience, 1994).