Competitiveness in the new millennium may belong more to those who can integrate a multitude of disciplines into a system than to those who expect a single unnuanced tool to do it all. The "House of Quality" is really more of a "great room" to which various "outbuildings" and other structures must connect. This chapter discusses where you can integrate well-known quality and other tools, such as Consumer Encounters, the New Lanchester Strategy, Kansei Engineering, the Theory of Constraints, Teoriya Resheniya Izobreatatelskikh Zadatch (TRIZ), Voice of the Customer Analysis, Failure Modes and Effects Analysis (FMEA), Statistical Process Control (SPC), and other methods, into the new-product development process.
|