About the Author

Richard E. Zultner is an international consultant, educator, author, and speaker. QFD applied to high-tech, software-intensive products and processes has been his primary focus for the past ten years.

In 1993, with several colleagues, he founded the QFD Institute, a nonprofit organization dedicated to the advancement of the theory and practice of Hardware, Service, Process, and Software QFD in North America. For information please contact the QFD Institute at 1140 Morehead Court, Ann Arbor, MI 48103, call 313-995-0847, or fax [phone]. The QFDI home page is at www.qfdi.org.

Richard provides consulting and training in Project QFD, Blitz QFD, Software QFD, Software SPC, and Software TQM; and he coaches executives on The Deming Way to Software Quality.

Richard holds a master's degree in management from the J. L. Kellogg Graduate School of Management at Northwestern University, and he has professional certifications in quality, project management, and software engineering. He is currently working on his doctorate in software quality.