Index_D


D

Dark, keeping others in, 100 “101
Data
gathering, 240, 244
as information, 76
Deadlines, missed, 85 “88, 256
Defensiveness, 105, 254
in bosses, 99 “100, 108 “109
Diagnosing, 114
gaps, 259
misdiagnosis in, 146
questions for, 259 “261
Dialogue, threats v., 130 “131
Differentiating self, 49 “52, 53 “54
Dirksen, Everett, 171
Disappointment, handling, 4. See also Commitments; Promises, broken
Disasters
airline, 7 “8
facing , 11
national, 11
space shuttle, 9
Discipline, using, 135 “136
Discouragement, handling, 250 “252
Discretionary effort, 17 “21
Discussion questions, 269 “270
Doctors. See Health-care professionals



Crucial Confrontations. Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Crucial Confrontations
ISBN: 0071446524
EAN: 2147483647
Year: 2005
Pages: 115

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