Index_R


R

Raises, promised , 26
Reading group questions, 269 “270
Realtor example, 29, 30 “31, 104
Recognition, praise v., 268
Relationships. See also Marriage
based on problems, 248 “250
building, 88 “89
in CPR, 32 “33, 36, 53
developing full, 250
force in, 122 “123
Research, 5 “7, 262 “263
couples, 19 “20
Resistance, 123, 134 “135
Resolution. See also Plans
finishing well as, 139, 143, 212
follow-up and, 110, 139, 207 “214, 215, 219, 226, 256
Respect
Mutual, 91 “92, 93, 94 “95
showing, 51 “52
Responses, biasing, 156 “157
Results
crucial, 7
process v., 267
Revenge, employee, 123 “124
Risks, 208, 215, 228, 261
safety, 91
of violating standard practice, 235
Rocket scientist example, 226



Crucial Confrontations. Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Crucial Confrontations
ISBN: 0071446524
EAN: 2147483647
Year: 2005
Pages: 115

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