The Transparency Edge. How Credibiltiy Can Make or Break You in Business
The Transparency Edge. How Credibiltiy Can Make or Break You in Business
ISBN: N/A
EAN: N/A
EAN: N/A
Year: 2004
Pages: 108
Pages: 108
- Table of Contents
- BackCover
- The Transparency Edge - How Credibility Can Make or Break You in Business
- Foreword
- Leadership Transparency That Builds Credibility
- Credibility Through Responsible Transparency
- A Transparent Leader In Uncertain Times
- How These Nine Expectations Were Determined
- Going Forward
- Chapter 2: Be Overwhelmingly Honest
- The Truth About Honesty
- How Honest Are You, Really?
- Leadership Dilemmas
- Building An Honest Culture
- Speaking Honestly As A Leader
- Daily Distortions
- Honesty As Your Core Value
- Chapter 3: Gather Intelligence
- We re Not Asking
- The Paybacks
- How To Ask
- How To Respond
- Praise Is Equally Valuable
- The Courage To Ask
- Are You Good At Asking For Feedback?
- Chapter 4: Compose Yourself
- Thrown Any Office Furniture Lately?
- Good Mental Hygiene
- Too Much Of A Good Thing
- Grace Under Fire
- Choosing Composure
- Are You A Composed Leader?
- Chapter 5: Let Your Guard Down
- The Problem With Authenticity
- Deciding What s Important
- Opinions That Matter
- Do You Let Others Know You?
- Making The Connections
- Letting Your Guard Down
- Chapter 6: Promises Made, Promises Broken
- Are You A Promise-Keeper?
- Minding Our Words
- Keeping Relative Promises
- Honoring Confidentiality
- Value Promises
- Doing What You Say You ll Do
- Chapter 7: Deliver Bad News, and Do It Well
- Stand And Deliver
- Handling Performance Issues
- How Good Are You At Delivering Bad News?
- Eleven Things We Tell Ourselves To Avoid Giving Bad News
- Delivering Bad News To Your Boss
- Putting The Welcome Mat Out For Bad News
- Being Transparent In Tough Situations
- Chapter 8: Get Ahead, Say You re Sorry
- How Well Do You Handle Mistakes?
- Willingness Is Key
- Effective Confessions
- Overused And Undervalued
- Taking Responsibility
- Chapter 9: Watch Your Mouth
- Language That Divides
- Talking Down
- Unbridled Criticism
- Blamestorming
- Us Versus Them
- Wait Til You Hear This
- Losing Our Senses To Get A Laugh
- Sarcastic To Downright Mean
- Earning Credibility Through Your Words
- Do You Watch Your Mouth?
- Chapter 10: Don t Hold Your Applause
- Develop Individuals, Not Just Teams
- Recognize Their Victories
- Practice Tough Empathy
- Valuing Others
- Do Others Think You Care About Them?
- Epilogue
- Appendix A: Data Analysis
- How Were the Assessment Items Developed?
- What Exactly is a 360-Degree Assessment and How is It Typically Used?
- What is the Typical Methodology Used for a 360-Degree Feedback Process?
- How Do We Know that the 360-Degree Process Results in Improvement?
- The Value of Follow-Up
- Appendix B: Item Graphs
- Index
- Index_B
- Index_C
- Index_D
- Index_E
- Index_F
- Index_G
- Index_H
- Index_I
- Index_J-K
- Index_L
- Index_M
- Index_N
- Index_O
- Index_P
- Index_Q-R
- Index_S
- Index_T
- Index_U-V
- Index_W
- Index_Y-Z
- List of Figures
The Transparency Edge. How Credibiltiy Can Make or Break You in Business
ISBN: N/A
EAN: N/A
EAN: N/A
Year: 2004
Pages: 108
Pages: 108
- Chapter I e-Search: A Conceptual Framework of Online Consumer Behavior
- Chapter X Converting Browsers to Buyers: Key Considerations in Designing Business-to-Consumer Web Sites
- Chapter XI User Satisfaction with Web Portals: An Empirical Study
- Chapter XVI Turning Web Surfers into Loyal Customers: Cognitive Lock-In Through Interface Design and Web Site Usability
- Chapter XVIII Web Systems Design, Litigation, and Online Consumer Behavior