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Lakeview Center, Inc., 190-191
Language, 6
of conflict, 163
divisive, 153-155
neutral, 126-127
Laughter, 170
Layoffs, 113-114, 191
Leaders:
and asking for feedback, 40-47, 50
authenticity of, 76-80, 86, 88, 89
behavior modeling of, 16
and caring for others, 177-182, 185-188, 190-194
chronic tardiness of, 94
composure of, 61-64, 70-74
and delivering bad news, 117-118, 121, 124-127
and destructive comments, 153, 155, 156, 167-168
effective, 12-13
empathy of, 71, 190-193
and gossip control, 167-168
and honesty, 18-20, 22-25, 27, 30, 32
mistake handling by, 136, 148-149
“owner’s manual” for, 78-79
praise accepted by, 53-55
promise keeping of, 94-95, 100, 107-110
and social contract, 176-177
and transparency, 197-198
“Leadership Expectations” model (at Synovus), 176
Leadership Institute (Sun Microsystems), 87
Leadership inventory, 199
Leadership programs, community, 182
Legal repercussions:
and confidentiality, 106
and gossip, 167
and handling mistakes, 139
and promise keeping, 95
“Lessons of the Trent Lott Mess” (Ellis Cose), 131
Levy, Chandra, 143
Lewinsky, Monica, 143
Listening:
and authenticity, 83, 84
defensiveness in, 50
encouraging honesty by, 31
to gossip, 166
Litany list, 48-49
Litigation, 139
Litigious society, 160
Loma Linda University Medical Center (California), 139
London Business School, 165
Lott, Trent, 135-136
Loyalty, 181
Lubin, Joann S., 78
Lynch, Patricia, 95
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