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IBM, 132
IDEO (company), 108
Illusion, 77
Implicit/implied promises, 94, 108-109
Improvement plan, 198
Inc. (magazine), 86
Informal feedback, 46-47
Innovation process (IDEO), 108
Integrity, 44, 60, 95, 148
Intel, 140
Internal self-talk, 121
Internet, 7
chat rooms of, 152
and 360-degree process, 202
Interviews, 47
Intuition, 3, 133
and humor, 169-170
sense of, 193
skills of, 192
Inventory, leadership, 199
Investment, return on, 204
Item graphs, 205-212
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