Choosing Composure

It is during the tough times that being a steady, purposeful, and calm leader is such a challenge. Oddly, emotional overreactions are sometimes an attempt to regain control of a situation. At the time, yelling orders at the troops can seem like the best, most effective choice, no matter how stupid and ill conceived it may appear later.

Leaders with high composure ratings in 360-degree assessments are described as being “patient, even under pressure,” maintaining an “even keel,” never losing their temper, and appearing “calm and cool in high-stress situations.” You should aim for similar targets. Provide direction like a dignified general, for although followers will appreciate a leader’s transparency—especially in uncertain times—the leader must express and reveal himself or herself with purpose and a sense of control, maintaining a solid, steady demeanor.