Index_S

S

Santa Clara (California), 91

Sapient (company), 140

Saudi Arabia, 85

Scandals, 133, 135, 143

Scenarios, worst case, 128

Script (asking for feedback), 49

Securities and Exchange Commission, 114

Self evaluation:

of anger, 63

of asking for feedback, 56-57

of authenticity, 84-85

of avoiding destructive comments, 173-174

of composure, 73-74

of delivering bad news, 118-119

of honesty, 20-21

of mistake handling, 134-135

of showing care for employees, 195-196

(See also Self questions)

Self questions:

on arrogance, 157

on blind spots, 45

on gossip, 166

on mistake handling, 138, 147-148

on responding to feedback, 52

Self-assessments, 178

Self-awareness, 38, 77, 190

Self-confidence, 161

Self-deprecation, 170

Self-image, 50, 141

Self-starters, 186

Self-talk (internal), 121

Sensitive information, 106-107

Sensitive situations, 191

September 11, 2001 terrorist attacks, 7-11, 70-71, 91, 92, 191, 192

Sethi, Deepak, 38

Silicon Valley, 113

Silvers, Mike, 37-38, 106

Simons, Tony, 94-95

Sincerity and Authenticity (Lionel Trilling), 77

Six Sigma, 108

Slade, Rose, 180

“Slow and low” (speaking), 65

Social contract, 6, 176-177

Social skills, 86

Socializing, 87

Society, litigious, 160

Solutions (alternative), 127

“Sorry,” 140, 141

men vs. women saying, 146

overuse of, 146-148

saying, 142-143

Sotheby’s, 135

Southcoast Hospitals Group, 78

Southern Company, 117, 127

Southern Company Services, 117, 181-182

Southwest Airlines, 75

Space, problem-solving, 183

Speaking:

plain, 145-146

“slow and low,” 65

Sports marketers, 181

Stamford (Connecticut), 191-192

Starr Report, 142

Statisticians, 200

Stewart, Martha, 1

Stone Age, 165

Stool technique, 31

Structured performance reviews, 201

Stubblefield, Al, 75-76

Success, 53, 61

business, 31

celebrating, 54-55

culture of, 160

stories of, 184

Suits, malpractice, 139

“Summit meetings,” 51-52

Sun Microsystems, 87, 91-92

Sunnyvale (California), 113, 191, 192

SunTrust Bank, 163

Support, 70, 159

Surveys:

anonymous, 42

follow-up, 203

360-degree performance, 157, 185, 187, 202

Bill Troutt’s use of, 70

Switch, internal, 65

Synovus, 175-176

System, online, 202