11. Access to Licensee Facilities

If the vendor will be rendering implementation or other services at the licensee's facilities, the licensee should consider including a provision regarding how access will be made and the vendor's obligations while at the licensee's facilities.

Example Provision:

Access to Customer Facilities. Vendor, its employees and agents, will be granted access to Customer facilities subject to Vendor's prior notification to Customer and compliance with Customer's standard administrative and security requirements, for the purpose of executing Vendor's obligations hereunder. Access to Customer facilities shall be restricted to normal Customer business hours, 6:30 a.m. to 6:30 p.m., Monday through Friday, Customer observed holidays excepted. Access to Customer facilities outside normal business hours must be approved in writing in advance by Customer, which approval will not be unreasonably withheld. Vendor shall have no tenancy, or any other property or other rights in Customer facilities. While present at Customer facilities, Vendor's personnel shall be accompanied by Customer personnel at all times, unless otherwise specified in writing prior to such event by Customer's Project Director. All Vendor personnel shall conduct themselves at all times in a professional manner and wear appropriate work attire.