About the Authors

GARY OLSEN holds a BS in industrial education and a master's degree in computer-aided manufacturing from Bringham Young University. He has worked in the IT industry for more than 20 years , and has served on Microsoft's Beta Technical Support Teams for both Windows Server 2003 and Windows 2000 Server; as an HP/Compaq consultant on Active Directory design; and as a provider of advanced technical support through HP's Customer Support Center. A frequent speaker at Windows and HP technical conferences, he is author of Windows 2000: Active Directory Design and Deployment (New Riders).

BRUCE HOWARD has spent the past 10 years servicing and supporting ProLiant Servers and Windows in the enterprise environment. Currently a ProLiant Systems and Software Specialist in HP's Engineering Problem Management and Analysis group , he has authored and contributed to numerous ProLiant and Windows technical articles, support documents, and advisories.