Foolish Assumptions

I assume that you have seen a phone, dialed a phone, and have had a conversation on a phone before. In addition to that, your job is somehow linked to buying, selling, using, or supporting some kind of telecommunications service. I assume the following about your everyday contact with telecom tools and systems (perhaps you don’t fit in every one of these scenarios, but you recognize yourself in at least a few of them):

• You have to make decisions on buying or upgrading phone services.

• You have had problems ordering phone service in the past and want to know some tips on how to keep moving forward without unnecessary delays.

• You have an inventory of toll-free numbers that you must manage.

• You want to find the most efficient way to speak to your carriers and hardware vendors so they understand your needs and expectations.

• You would like to have the power to troubleshoot issues, such as failed calls and quality issues, without relying on someone else for answers.