Part II: Reviewing Telecom Products andPrices

Chapter List

Chapter 4: Understanding Dedicated Service Requirements

Chapter 5: Meeting Toll-Free Service, the Red-Headed Stepchild of Telecom

Chapter 6: Getting the Non-Accountant’s Guide to Your Phone Bill

In this part . . .

Part II gives you a solid introduction to all of the complex aspects of telecom. Chapter 4 starts by giving you the lowdown on dedicated phone service, introducing the lingo, the hardware requirements, and the pitfalls. I use Chapter 5 to introduce you to all of the complexities of toll-free numbers and provide solutions to the challenges you may face. I round out Part II with a rousing chapter about your phone bill, cluing you in on several billing options you can try, and giving you info about the standard, garden-variety items. This chapter is a great resource if you think you are being incorrectly charged for services.