Back Cover

Back Cover

• Worldwide telecom spending was over $4 trillion in 2004, and virtually all 12 million businesses in the U.S. buy phone and other telecom services
• Our book shows people at small- and medium-sized businesses how to make sense of telecom lingo and get the best deals
• Includes an overview of the major players in the telecom industry and an easy-to-understand explanation of the existing telecom infrastructure
• Helps people pinpoint the telecom services best suited to their business needs, understand billing, and troubleshoot problems
• Covers emerging industry trends, such as Voice over Internet Protocol (VoIP), and how they can help businesses cut costs

About the Author

Stephen Olejniczak is the Director of Operations for ATI Communications, and has over ten years of telecom experience under his belt. His initial job in telecom was provisioning data services, eventually taking a position as the customer service manager for a small long-distance company, and finally as its manager of dedicated provisioning.

Stephen did not start out in life as a techie, only falling prey to the glamour and easy money after failing to find a career that enabled him to use his Bachelors degree in Cultural Anthropology.