P

packetization, VoIP and, 310

paper invoices, 102. See also invoices

parallel cut, requesting on dedicated circuit, 194

pay phone blocking, toll-free calls and, 75

pay phone service providers (PSPs), toll-free calls and, 75–77

pay phone surcharges, 75–77

pay phone waivers, 77

payments, reviewing on invoice, 90–91

PBX (post branch exchange) system

dedicated service requirements, 58

overview, 30–32

preventing hacking into, 38

PDD (post dial delay), international calls and, 240

percentage allocation, toll-free calls and, 79

performance monitors (PMs)

troubleshooting dedicated circuit problems with, 264–265

troubleshooting static and, 225

permanent virtual circuits (PVCs)

frame relay technology and, 300

function of, 302–303

understanding bandwidth needs of, 303–304

per-minute costs

decimal rounding and, 97–98

of dedicated circuits, 36

incremental billing and call duration and, 96–97

negotiating for best, 95–96

of switched phone systems, 34–35

PFM (Pure Friggin’ Magic)

rebooting system and, 265

understanding, 330

phone bills. See invoices

phone lines

adding new to long-distance carriers, 120

analyzing number needed, 24

inside wiring for newly ordered, 119

key systems and, 29

ordering, 113–116

PIC freeze on, 116–117

self-PICing, 124–125

telecom services and, 10

phone numbers

as ANI, 49

checking aggregate costs and minutes per, 91

confirming ownership of on invoice, 93–94

disconnected, 223

local number portability and, 130–131

porting, 131–132

phone rooms, 25

phone systems

acquiring basic understanding of, 33

Centrex/Centranet, 27–28

costs of switched versus dedicated, 36–37

dedicated service requirements, 58

hybrid, 32

key system, 28–30

locating, 25

multiplexer, 32–33

Post Branch Exchange, 30–32

pros and cons of having none, 26–27

purchasing used/refurbished, 28

understanding costs of dedicated, 35–36

understanding costs of switched, 34–35

phones, dedicated service requirements, 57

physical layer, of OSI model, 305

PIC (primary interexchange carrier) codes, changing long-distance carriers and, 124–125

PIC (primary interexchange carrier) freeze, preventing slamming with, 116–117

PICC (primary interexchange carrier charge) fees, of switched phone systems, 35

plant test date (PTD)

on DLR, 156

on FOC document, 152

PMs (performance monitors)

troubleshooting dedicated circuit problems with, 264–265

troubleshooting static and, 225

Point of Presence (POP)

local loop pricing and, 147–148

local loops and, 147

overview, 56

POP addresses/CLLI code

on CFA, 155

on DLR, 156

ordering customer-provided local loops and, 153

porting

handling rejection of toll-free number, 173–175

by NASCing, 175–178

negotiating hot cut without RespOrg, 191–192

resolving activation issues with, 186

resolving activation without hot cut, 187–189

resolving cancellation before activation problem, 189–191

scheduling toll-free number, 171–173

of toll-free numbers, 169–171

understanding, 131–132

to VoIP service, 323

post branch exchange (PBX) system

dedicated service requirements, 58

overview, 30–32

preventing hacking into, 38

post dial delay (PDD), international calls and, 240

POTS lines

changing long-distance carriers with, 121–127

versus using IP lines, 310

previous balance, reviewing invoice, 90–91

pricing, dedicated long-distance circuits versus switched service and, 17

primary interexchange carrier charge (PICC) fees, of switched phone systems, 35

primary interexchange carrier (PIC) codes, changing long-distance carriers and, 124–125

primary interexchange carrier (PIC) freeze, preventing slamming with, 116–117

private lines

costs of, 298–299

data transfer using, 297–298

disadvantages of, 299

projects

handling orders becoming, 332–333

local loop orders becoming, 151

provisioning issues

identifying switched phone system, 234

identifying with dedicated toll-free numbers, 287–288

pseudo ANI, telemarketers and, 66

PSPs (pay phone service providers), toll-free calls and, 75–77

PTD (plant test date)

on DLR, 156

on FOC document, 152

public switched telephone network (PSTN), troubleshooting switched outbound long-distance calls and, 213

publishing, toll-free numbers, 168

punch-down blocks, dedicated service requirements, 57

Pure Friggin’ Magic (PFM)

rebooting system and, 265

understanding, 330

PVCs (permanent virtual circuits)

frame relay technology and, 300

function of, 302–303

understanding bandwidth needs of, 303–304