Taking Your Questions to Another Hardware Vendor

If you’re looking for guidance on a new technology, or troubleshooting a piece of hardware that your company inherited before you found a vendor, the system in question may not be the strong suit for your current hardware vendor. In this case, you need to find a new hardware vendor. The world of telecom vendors isn’t that immense, and so your vendor may even refer you to another vendor for information about your specific system.

 Tip  If your hardware vendor doesn’t know anyone or is less than inclined to give you a referral, contact the manufacturer directly for a list of authorized sales and service companies. Hint: You can usually find such lists on manufacturer Web sites.