Chapter 18: Ten Places to Go for Hintsand Help

In This Chapter

• Talking to your long-distance carrier or salesperson

• Discussing things with your hardware vendor

• Getting local support

• Visiting the Magic 8 Ball oracle

• Heading to the manufacturer

• Searching the Internet

• Escalating through the ranks

• Taking it to the competition

• Going back to where you started

A time will come when you will need more information than you currently have. Troubleshooting an intermittent problem, validating your rates, or investigating new technology to ensure that it’s a fit for your company can all exhaust your telecom knowledge.

This chapter covers ten sources of information that can help you overcome when you are working above your telecom comfort level. Use them, accept them, and with perseverance, you can overcome any challenge.