Chapter 17: Ten Troublesome TelecomTraits to Avoid

In This Chapter

• Avoiding finger-pointing

• Dealing with outages and credits

• Dealing with fraud

• Living with projects

• Dealing with dementia

• Calculating the cost of invoice inaccuracy

• Threatening to sue

Every industry has its little list of pitfalls, and here are ten of the largest ones that you may find yourself dealing with during your adventures in telecom. They are all dangerous, painful, and surprisingly easy to find, so keep your eyes open and try to avoid them.