Chapter 5. Windows Troubleshooting


Terms you'll need to understand:

  • ARP (Address Resolution Protocol)

  • ipconfig

  • winipcfg

  • ping

  • tracert

  • telnet

Techniques you'll need to master:

  • Troubleshooting connectivity issues in the network using the commands ping, pathping , and tracert , and using the appropriate syntaxes with each of these commands.

  • Using the ipconfig and winipcfg commands to add, remove, and troubleshoot Dynamic Host Configuration Protocol (DHCP) information on a hosts interface.

  • Understanding the nslookup command and its modes and syntaxes in order to troubleshoot and resolve DNS query problems.

  • Understanding the route command, its syntaxes, and its subcommands in order to use them to statically add, change, and remove known routes through the network on the local host.

  • Using nbtstat and netstat command syntaxes in order to troubleshoot many problems in your network and on the local host.

Windows clients not only are configured to work in the network, they have a large array of troubleshooting tools to aid in testing connectivity issues and other problems in the network. Cisco has also made Windows troubleshooting a large part of the exam. That's why this chapter deals with Windows troubleshooting techniques.

You need to remember that a Cisco switch or router has to work correctly with different traffic types. Data may be sent from a number of networking protocols from Windows 95/98/NT/XP/2000/2003 clients or servers. Cisco router configurations must change, depending on what data traffic types the routers need to support. Some examples of traffic types include TCP/IP, NetBEUI, NetBIOS, transparent bridging, and source route bridging.

In this chapter, you learn about the following commands, their syntaxes, and how they're used in troubleshooting Windows issues:

  • ipconfig

  • winipcfg

  • ping

  • tracert

  • pathping

  • nslookup

  • nbtstat

  • netstat

  • route

  • arp

  • ftp

  • telnet

We'll take a look at each one of these commands and some of their most important syntaxes used in troubleshooting. At the end of this chapter, we look at troubleshooting common problems from Windows clients.



CCNP CIT Exam Cram 2 (642-831)
CCNP CIT Exam Cram 2 (Exam Cram 642-831)
ISBN: 0789730219
EAN: 2147483647
Year: 2003
Pages: 213
Authors: Sean Odom

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