Chapter 4. Troubleshooting Common Problems

IN THIS CHAPTER

• Closing Stuck Programs

• Restarting and Shutting Down the Computer

• Getting Help

• Handling Printer Problems

• Dealing with Viruses and Other Security Problems

This chapter covers some common, simple-to-fix problems as well as explains how to restart your computer (when it gets stuck), how to get help, and how to protect your computer. You should have a good understanding of these common troubleshooting techniques in your "toolkit" of computer skills. Later in this book, you'll build on some of these skills. For instance, you'll learn more about making backup copies in Chapter 17.