| 8. Quality Management An introduction to the concept of quality Quality management an overview of the knowledge area Quality and quality management defined Quality planning The difference between quality assurance and quality control | Aims of this chapter By the end of this chapter, the reader should be able to: -
give the rationale for treating quality management as a distinct subject within general management; -
define quality; -
list the three processes within project quality management; -
explain the value of quality management to the organization that owns the project, beyond the value of producing project deliverables to quality standards; -
implement a quality management system in a project; -
distinguish between the concepts of quality planning, quality assurance and quality control; -
list three indicators of a process or output being out of control; -
present the case to a sceptical sponsor for investing in a quality management system in a medium-sized or large project; -
understand the personal benefits to the project manager from having some minimum skills in project quality management techniques. | 
