Chapter 8. Quality Management

8. Quality Management

An introduction to the concept of quality

Quality management an overview of the knowledge area

Quality and quality management defined

Quality planning

The difference between quality assurance and quality control

Aims of this chapter

By the end of this chapter, the reader should be able to:

  • give the rationale for treating quality management as a distinct subject within general management;

  • define quality;

  • list the three processes within project quality management;

  • explain the value of quality management to the organization that owns the project, beyond the value of producing project deliverables to quality standards;

  • implement a quality management system in a project;

  • distinguish between the concepts of quality planning, quality assurance and quality control;

  • list three indicators of a process or output being out of control;

  • present the case to a sceptical sponsor for investing in a quality management system in a medium-sized or large project;

  • understand the personal benefits to the project manager from having some minimum skills in project quality management techniques.

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Definitive Guide to Project Management. The Fast Track to Getting the Job Done on Time and on Budget
The Definitive Guide to Project Management: The fast track to getting the job done on time and on budget (2nd Edition)
ISBN: 0273710974
EAN: 2147483647
Year: 2007
Pages: 217
Authors: Sebastian Nokes
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