rank-based assumptions: employees are lazy, 21-23; employees are selfish, 24-25; employees desire to make a difference, 26-27; influence of, 35-36; knowledge resides only with leaders, 31-33; leaders are heroic individuals, 27-29; leadership command-and-control style of decision making, 29-31; list of, 21, 37; manipulation of employees , 33-34; overview of, 20-21; us vs. them, 25-26