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unbalanced matrix organization, 161-162
U.S. Navy, 98-99, 100
University of California at La Jolla, 142
unknown risks, 61-62, 174-176, 198-199
unsatisfactory costs, 209
upper control limits (UCL), 215-216
useful life, 79-82
user, see customer
utilization factors, 46-49
as adjustment factor, 48-49
defined, 47
in estimating total project cost, 47-49
importance of, 48-49
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