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Chapter 14: Customer Service—Who Cares?—CMR Doesn’t Mean “Best Customer Service” for Everyone
Self Service In CRM Suites
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Why CRM Doesnt Work: How to Win By Letting Customers Manage the Relationship
ISBN: 1576601323
EAN: 2147483647
Year: 2003
Pages: 141
Authors:
Frederick Newell
,
Seth Godin
BUY ON AMAZON
Java I/O
Skipping Bytes
Mark and Reset
File Channels
Readers and Writers
Specifying Width with FieldPosition
Systematic Software Testing (Artech House Computer Library)
An Overview of the Testing Process
Detailed Test Planning
Test Execution
Appendix C IEEE Templates
Appendix D Sample Master Test Plan
Introduction to 80x86 Assembly Language and Computer Architecture
Branching and Looping
String Operations
Bit Manipulation
Floating-Point Arithmetic
Input/Output
Information Dashboard Design: The Effective Visual Communication of Data
Choosing Inappropriate Display Media
Misusing or Overusing Color
Summary
Designing Dashboards for Usability
Sample Telesales Dashboard
Visual Studio Tools for Office(c) Using C# with Excel, Word, Outlook, and InfoPath
The Three Basic Patterns of Office Solutions
Conclusion
Introduction to the Outlook Object Model
Introduction
A Handy Client-Side ServerDocument Utility
Java Concurrency in Practice
Sharing Objects
Composing Objects
Sizing Thread Pools
Read-write Locks
Summary
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