ENDNOTES

1. See, for example, Brandt, 2000; Economist, 2000c; Hamilton, 2000; Hara, 1999; Hoffman, 2000; Kunii, 2000.

2. See, for example, Baker, 2000; Bottomley, 1999; Brown-Humes, 2000a, 2000b; Dumiak, 2000; Economist, 1999a, 1999b, 2000b; Financial Times, 2000a, 2000b, 2000c, 2000d, 2000e, 2000f; Green, 2000; Hoffman, 2000; Kahn, 2000; Kruger, 2000; M ƒ ¼ller-Veerse, 1999; Strategis Group Europe, 2000a, 2000b.

3. PIM stands for personal information manager. It refers to software, devices, and databases that keep track of personal calendars, addresses, notes, etc.

4. See Brandt, 2000; Economist, 1999c, 2000c; Hamilton, 2000; Hara, 1999; Hoffman, 2000; Kunii, 2000.

5. See Baker, Gross, Kunii, & Crockett, 2000; E-business Forum, 2000; Economist, 2000b; Financial Times, 2000g; Hara, 1999; M ƒ ¼ller-Veerse, 1999; Nielsen, 2000a, 2000b; Young, 2000.

6. See Baker, 2000; Economist, 2000a, 2000b; Nielsen, 2000b; Smith, 2000; Strategis Group Europe, 2000b; Young, 2000.