List of Sidebars

Chapter 3: Organizing and Managing the Call Center

A Two-Step Reference Guide for Using WFM
MAXIMIZING THE RETURN ON HUMAN ASSETS

Chapter 6: Building Customer Relationships with Call Centers

12-Stage CRM Strategy
CRM Gains for Different Business Sectors



Call Center Operation(c) Design, Operation, and Maintenance
Call Center Operation: Design, Operation, and Maintenance
ISBN: 155558277X
EAN: 2147483647
Year: 2003
Pages: 90
Authors: Duane Sharp

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