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Chapter 3: Organizing and Managing the Call Center
A Two-Step Reference Guide for Using WFM
MAXIMIZING THE RETURN ON HUMAN ASSETS
Chapter 6: Building Customer Relationships with Call Centers
12-Stage CRM Strategy
CRM Gains for Different Business Sectors
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Call Center Operation: Design, Operation, and Maintenance
ISBN: 155558277X
EAN: 2147483647
Year: 2003
Pages: 90
Authors:
Duane Sharp
BUY ON AMAZON
Inside Network Security Assessment: Guarding Your IT Infrastructure
The Role Authentication, Authorization, and Accountability Play in a Secure Organization
Security and the Employee (Social Engineering)
Determining the Next Step
Security Tool Websites
SIRT Incident Report
Software Configuration Management
Project Management in a CM Environment
Configuration Change Management
CM Automation
Appendix P Project Statement of Work
Appendix S Sample Maintenance Plan
Snort Cookbook
Basic Rules You Shouldnt Leave Home Without
Detecting P2P
Decoding Application Traffic
Securing ACID
Staying Legal
Microsoft Windows Server 2003(c) TCP/IP Protocols and Services (c) Technical Reference
Wide Area Network (WAN) Technologies
Address Resolution Protocol (ARP)
Point-to-Point Protocol (PPP)
Internet Protocol (IP) Addressing
Internet Control Message Protocol (ICMP)
VBScript in a Nutshell, 2nd Edition
Common Problem Areas and How to Avoid Them
Windows Script Host 5.6
Section A.12. Miscellaneous
Section A.16. User Interaction
Section B.7. Message Box Constants
Microsoft Visual Basic .NET Programmers Cookbook (Pro-Developer)
Strings and Regular Expressions
Files and Directories
Windows Controls
Windows Services
Security and Cryptography
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