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Chapter 4: Selecting and Training Call Center Staff
Exhibit 4-1: Excellence in Customer Service (One Day)
Exhibit 4-2: Contact Center Sales Skills (One Day)
Exhibit 4-3: Building Effective Listening Skills (Half Day)
Exhibit 4-4: Customer Service Skills for the Help Desk (One Day)
Exhibit 4-5: Collecting Overdue Accounts (One Day)
Exhibit 4-6: Managing Performance (Two or Five Days)
Exhibit 4-7: Service-Level Management (Two Days)
Exhibit 4-8: Coach Development (Four Days)
Exhibit 4-9: Monitoring, Analyzing, and Coaching (One Day)
Exhibit 4-10: Coaching for Results (Two Days)
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Call Center Operation: Design, Operation, and Maintenance
ISBN: 155558277X
EAN: 2147483647
Year: 2003
Pages: 90
Authors:
Duane Sharp
BUY ON AMAZON
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
Summary
Summary
Barge and Privacy
Call Display Restrictions
Understanding Cryptographic Fundamentals
C & Data Structures (Charles River Media Computer Engineering)
Control Structures
The scanf Function
Function
Strings
Trees
Cisco IOS Cookbook (Cookbooks (OReilly))
Configuring the Router via TFTP
Creating a Router-to-Router VPN with RSA Keys
Classical IP Over ATM
Load-Balancing with HSRP
Using HSRP for Home Agent Redundancy
MySQL Cookbook
What to Do When LIMIT Requires the Wrong Sort Order
Decomposing Dates and Times Using Formatting Functions
Importing CSV Files
Calculating Descriptive Statistics
B.2. Setting Up a Tomcat Server
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Getting Faster to Get Better Why You Need Both Lean and Six Sigma
Success Story #1 Lockheed Martin Creating a New Legacy
Seeing Services Through Your Customers Eyes-Becoming a customer-centered organization
Phase 1 Readiness Assessment
First Wave Service Projects
DNS & BIND Cookbook
Pointing a Domain Name to a Particular URL
Moving a Host
Running a Name Server on an Alternate Port
Dynamically Updating a Zone
Preventing Windows Computers from Trying to Update Your Zones
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