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NetWare loadable module (NLM), 274
Network call, 31
Networking
ACDs, 51–52
hardware, as core technology, 7
Network interface, 274
Network interface module, 274
Network structures, 25–31
call center communications and, 26–30
routing calls, 28
telecom switching systems, 30–31
Nokia, 171–172
Nordea, Merita Bank, 178
Northern PBX systems, 175
Novell
NetWare, 26
operating systems standards and, 19–20
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