Chapter 5: Five Critical Factors in Successful Process Definition

When you are deluded and full of doubt, even a thousand books of scripture are not enough. When you have realized understanding, even one word is too much.

” Fen-Yang

WHAT DO YOU THINK? WHAT DO YOU BELIEVE?

Take a minute and answer the questions in Figure 5.1. Then, once you ve finished reading this chapter, take the quiz in Figure 5.4 ( What Did You Learn? What Will You Do ) to find out how much this information has helped you with your own CMMI-based process improvement. Remember, these quizzes are like process improvement work, there is rarely a right or wrong answer; there are only answers that best suit your organization s business needs.

Figure 5.1: Chapter 5: What Do You Think? What Do You Believe?