Section 6.6. General Process Innovations


6.6. General Process Innovations

This section summarizes a few process innovations that did not fit into the other categories.

Many agile organizations use an Onsite Customer to ensure that questions about functionality can be answered quickly. In cases where that direct resource is not available, teams often designate a Customer Surrogate to play that role. Although this is not as useful as having the actual customer present, the person playing this role is responsible for knowing the customer's or the market's demands and representing that viewpoint to the team.

For a team transitioning to the open and trusting agile values, "Anonymous" Early Warnings is a temporary strategy that encourages people to provide honest status information without fear, and it serves as a way of building trust.

Metrics that are gathered over time can provide significantly more information than just the value of the number. Trends and outliers can be found using Statistical Process Control. In addition, these techniques can compute the bounds of your team's capabilities and compare them to your customer's demands to help ensure you can meet those requirements.




Refactoring to Agility
Refactoring to Agility
ISBN: B000P28WK8
EAN: N/A
Year: 2006
Pages: 58

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