Learning Check

1:	What are the six steps of the HP troubleshooting methodology?
2:	Which is more important, understanding the customer's reported problem or understanding the true failure?
3:	What criteria should you consider when optimizing your action plans?
4:	If executing the entire action plan did not solve the problem, what is the next step to try?
5:	List at least three things you should do after solving the problem.
6:	List three typical system bottlenecks.
7:	What are four ways to manage software version control?