Chapter TWENTY TWO. Problem Resolution, Performance Issues, and System Maintenance

Chapter Syllabus

22.1 Assessing Normal Operation

22.2 HP Troubleshooting Methodology

22.3 Using HP System Information References

22.4 Using HP Tools for Information Gathering and Troubleshooting

22.5 Troubleshooting Networking Problems

22.6 Troubleshooting Processor Problems

22.7 Troubleshooting Storage Problems

22.8 Troubleshooting Memory Issues

22.9 Evaluating Other Subsystems

22.10 Resolving and Preventing Software Issues

As an Accredited Integration Specialist, you will be expected to be able to do the following:

• Identify when an HP ProLiant server is not performing as it should and establish a performance baseline.

• Use the HP troubleshooting methodology to troubleshoot problems with ProLiant servers.

• Use HP system information resources to gather vital data about the system you are working with.

• Use tools to collect and analyze information relating to server performance.

• Use HP utilities to perform troubleshooting tasks.

• Troubleshoot problems relating to net-working.

• Troubleshoot problems relating to processors.

• Troubleshoot problems relating to storage.

• Troubleshoot problems relating to memory.

• Resolve issues relating to software and drivers.

This chapter provides a comprehensive troubleshooting methodology, and introduces you to the tools that enable you to effectively use the troubleshooting methodology. By following this methodology and using the tools provided by HP, you will be able to accomplish each of the objectives listed at the beginning of the chapter.