Corporate Heinie-Think

Sheep walk in a row by sniffing each other's heinies. The insurance industry is guilty of "heinie-think," and they aren't alone. Unfortunately, mediocrity is the norm in corporate America. We're drowning in a sea of mediocrity, and hypocrisy is the water! Without hypocrisy, mediocrity would not be an option because the flip side of hypocrisy is integrity, and the opposite of mediocrity is excellence.

You'll meet several people throughout this book on a mission to confront mediocrity and hypocrisy. Why don't you join them?

What should you do the next time you get offered a cheap toothpick? Complain to the maitre d'!