Review Questions


1.

A company installs a CCM server while migrating to an IP telephony solution. However, the company wants to leverage its existing investment in a voice mail system. The company connects analog ports on its existing voice mail system to a 24-port FXS module in a CMM blade installed in a Catalyst 6500 Series switch. What protocol, running between a CCM server and the Catalyst 6500 Series switch, allows a CCM server to use the company's existing voice mail system?

  1. SCCP

  2. SMDI

  3. SIP

  4. SMTP

2.

Identify the three components of a Unity installation, including required third-party products.

  1. Directory Server

  2. CCM Server

  3. Message Store

  4. Unity Server

3.

What device allows a Unity server to act as the voice mail system for a legacy PBX?

  1. ATA

  2. 7914 Expansion Module

  3. Catalyst 6500 PFC

  4. PIMG

4.

Approximately how many conference participants are supported by the Cisco Conference Connection version 1.2 application?

  1. 80

  2. 180

  3. 280

  4. 380

5.

Which of the following technologies dictates how calls coming into a call center are distributed among the customer service agents?

  1. CTI

  2. ACD

  3. IVR

  4. COS

6.

Which of the following applications supports audio and video conferencing?

  1. Conference Connection

  2. Unity

  3. IP IVR

  4. MeetingPlace

7.

Identify the three versions of the Cisco IPCC Express Edition application.

  1. Basic

  2. Standard

  3. Enhanced

  4. Premium

8.

Which of the following applications provides automatic call distribution functionality for the Cisco IPCC Enterprise Edition application?

  1. IP IVR

  2. ICM

  3. ISN

  4. CCM

9.

The Cisco IPCC Express Edition application supports up to approximately how many agents?

  1. 100

  2. 200

  3. 500

  4. 800

10.

The Cisco IPCC Enterprise Edition application supports up to approximately how many agents per CCM (Cisco CallManager) cluster?

  1. 100

  2. 200

  3. 500

  4. 2000




Voice over IP First-Step
Voice over IP First-Step
ISBN: 1587201569
EAN: 2147483647
Year: 2005
Pages: 138
Authors: Kevin Wallace

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